Cert in Computer/Information Technology Administration and Management

Anyone aiming for a first job on an IT help desk can start with this short certificate from Southwestern Illinois College. Help desk technicians are the people who step in when a coworker or customer cannot get a computer to behave, and such roles exist in schools, hospitals, shops, entertainment companies and telecom firms alike. Coursework begins with a general introduction to information technology and a class on supporting users. Students then take brief units covering cybersecurity and Cisco networking basics, and finish with a class that prepares them for the A+ certification exam. The whole sequence adds up to sixteen credits. The certificate is taught only on the East St. Louis campus. A few of the courses require earlier coursework, and the college's online catalog describes each class in detail.