Cert in Computer/Information Technology Administration and Management

The Help Desk Support Certificate at Genesee Community College prepares students to assist people who use computers and software. Computer support specialists work in fields such as information technology, education, finance, health care, telecommunications, retail and entertainment. Coursework introduces computer systems, network basics, programming, troubleshooting and ways of communicating with users. Students learn to set up, configure and diagnose problems on desktop computing systems, and to apply business concepts and customer-service skills in a help desk setting. Typical roles after completion include assistant and analyst positions on IT support desks. The college also points students to Career Services for job search guidance, and publishes a curriculum worksheet for the 2026-2027 year. The certificate suits people who like solving practical problems and explaining technology clearly to colleagues, customers and staff who are not specialists.