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Micro-credential in Customer Service Excellence Micro-credential

Micro-credential in Customer Service Excellence Micro-credential

Victoria, British Columbia, Canada

Official program page (opens in a new tab)

Offered by Royal Roads University in Victoria, Canada, Micro-credential in Customer Service Excellence Micro-credential is a micro-credential in Business Administration programme. The programme is delivered fully online. Teaching is in English.

At a glance

Degree: Micro-credential

Field: Business Administration

Delivery: Online

Language: English

We have no tuition fees on record for this programme yet — see the official programme page. — it helps other students.

Last checked September 2026 · Source: pcs.royalroads.ca · How we collect data ·

Program details

Overview

This micro-credential builds a broad understanding of customer service excellence and the skills needed to deliver strong service experiences, delivered fully online. It examines strategies and practices used by organizations across different industries, with emphasis on customer-centricity and its effect on business outcomes, combining theoretical material, case studies and interactive exercises to show how customer service shapes loyalty, relationship management and organizational effectiveness.

Requirements

Admission Requirements: Not yet summarised here; see the official programme page.

Application Details

Application Deadline: Royal Roads University sets no single university-wide deadline: domestic and international applicants apply directly to the university through the same process, and every programme page checked shows one identical deadline for both. RRU consistently closes a programme's application exactly three calendar months before that programme's own intake start date — a September 2027 intake typically closes 7 June 2027 — though a few programmes (the Master of Global Management, for example) use a six-month lead instead. Each programme lists its own upcoming intakes, running from 2026 into 2028 depending on the programme, and RRU says it may still accept a late application if space and processing time remain, but it publishes no separate international deadline and no institution-wide equal-consideration or rolling policy. These are institution-wide dates; this programme publishes no deadline of its own.

About Royal Roads University

“Canada's University for Working Professionals”

Type: University

Control: Public

Campus setting: Urban

Founded: 1995

Programs: 105

Location: Victoria, British Columbia, Canada

View the full Royal Roads University profile

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Frequently asked questions

What degree does Micro-credential in Customer Service Excellence Micro-credential award?

Royal Roads University awards a Micro-credential in the field of Business Administration on completion of this programme.

Can Micro-credential in Customer Service Excellence Micro-credential be studied online?

Yes — the programme is delivered fully online.

What language is Micro-credential in Customer Service Excellence Micro-credential taught in?

The programme is taught in English.

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Micro-credential in Customer Service Excellence Micro-credential

At a glance