Université Laval offers Customer Relationship Management (Certificate), a certificate in Business & Management programme in Québec, Canada. The programme runs for 1 year, delivered in a hybrid format. Tuition for international students is CAD 903 per credit (CAD 104 per credit for local students).
At a glance
Degree:Certificate
Field:Business & Management
Duration: 1 year
Delivery: Hybrid
Local tuition: CAD 104 / credit
International tuition: CAD 903 / credit
We have no an application deadline on record for this programme yet — see the official programme page.
— it helps other students.
This certificate builds knowledge and skills for understanding consumer needs, expectations and interests, with a focus on optimizing organization-consumer relationships. It covers omnichannel service delivery and the tools organizations use to manage customer interactions across sales, service and support channels. The program totals 30 credits, is estimated at one year of full-time study, and can be followed partially or entirely at a distance, with some courses offered in hybrid format. Admission is offered for the Fall and Winter terms. The certificate suits students and professionals developing customer-relationship and service-management expertise, delivered through Université Laval's Faculty of Business Administration.
Requirements
Admission Requirements: Quebec applicants need any DEC diploma. Applicants educated elsewhere in Canada need a secondary diploma plus one year of university study, or the equivalent 12 to 13 years of pre-university study for international applicants. Applicants who are not native French speakers must score at least 361/699 on the TCF-TP test and at least 8/20 on its written-expression component.
