Service Operations Management Certificate is a certificate in Business & Management programme offered by HEC Montréal in Montréal, Canada. The programme is delivered in a hybrid format. Tuition for international students is CAD 34,000 per total (CAD 4,700 per total for local students).
At a glance
Degree:Certificate
Field:Business & Management
Delivery: Hybrid
Local tuition: CAD 4,700 / total
International tuition: CAD 34,000 / total
We have no an application deadline on record for this programme yet — see the official programme page.
— it helps other students.
This 30-credit undergraduate certificate at HEC Montréal, offered at the Centre-ville and Côte-des-Neiges campuses and delivered on campus and in hybrid format (alternating weeks online and in person), is structured as ten courses: two foundation courses, six further mandatory courses, and two electives. It takes a multidisciplinary approach to the realities of service-sector organizations, combining operations and logistics management with human resources, management and marketing, and builds skills in planning and executing service delivery and in measuring performance through quantitative data analysis in sectors such as health, tourism and hospitality. It suits professionals working in customer-facing or service-operations roles and typically leads to positions such as service team supervisor, service development officer, continuous-improvement agent, service quality coordinator, or transportation dispatcher.
Requirements
Admission Requirements: Admission to HEC Montréal's certificate programmes follows one of three routes: holding a Quebec DEC (diplôme d'études collégiales); having completed 30 university-level credits in any programme (minor, major, certificate or bachelor's degree); or having four years of full-time work experience (internships excluded, counted from age 18, in any sector including experience gained abroad). Candidates who completed their prior schooling outside Quebec instead need a secondary diploma equivalent to twelve years of schooling combined with one year of university study (60 ECTS or the equivalent), or may qualify through the same 30-credit or four-year-experience routes. An intermediate-advanced level of French is required, demonstrated through prior schooling or by passing an approved French test or programme; applicants below that level must complete language courses first. Admission is rolling for Canadian citizens and permanent residents, with priority deadlines of May 15 for the Fall term, November 1 for Winter and February 15 for Summer; international applicants must apply by February 1 for Fall or June 1 for Winter, there is no Summer intake for international students, and they must study full-time to meet study-permit and CAQ conditions.
